Your Customers Are Taking You for Granted

When Skyfall, the latest James Bond movie hit the theaters, I was first in line to watch it. There was a scene where Bond receives a very sensual shave with a straight edge razor from an attractive woman. The process looked very meditative and I wanted to try it for myself. I...

Attributes of All Successful People

During a recent speech in Copenhagen, I tried an experiment. With the help of 5 individuals, we explored the 5 traits of all successful people. I think you will agree that we identified some traits that ALL successful people share.

Spread the Happiness

We have all heard that smiles are contagious.  Is that really the case? There have been numerous studies that show that not only does a smile physiologically change your own mood, but it can also alter the mood of those around you. A smile causes a shift in our brain chemistry...

Do Not Develop Breakthrough Innovation

A client recently asked me why large companies never develop “breakthrough” innovations, and instead rely on buying small companies or licensing their technologies. He felt that the game changing innovations were always the result of someone “tinkering in a garage,” like Michael...

Spend Your 24 Hours Wisely

Time is a fixed commodity.  We all get to enjoy the same 24 hours a day as everyone else.  But for some, this is not enough to do everything they want. Therefore, whenever I am on the road and I am deciding how to spend my time, I ask, “Is this something I can only do here and...

Innovation at Shell

I recently spent 2 days with various groups at Shell in the Netherlands. Afterwards, Pieter Pulleman wrote this two page article on my presentation and other innovation activities at Shell. As you can see the title of the article is a mantra of mine: “Forget out-of-the-box...