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Innovation Insights
by Stephen Shapiro

Online Marketing Wisdom

Yesterday I attended the Online Marketing Summit. The day consisted of 3 parallel conversations on various online marketing topics ranging from blogging, twitter, social media, viral marketing, search engine optimization and web page design.

During the event, I was twittering some interesting quotes/statistics (follow me on twitter). What was really cool was that everyone else who was twittering was using the #oms hash tag, so it was easy to follow the conversation of other attendees…and even meet up with fellow tweeters in person during the breaks.

Here is a summary of my tweets from the day:

  • Average twitter user spends nearly 3 hours a day on twitter! How do they get any work done????
  • Employee bloggers are 5 times more credible than CEO bloggers.
  • Use language of customer in web copy (keep it simple) and “burn the thesaurus.”
  • Blog for search not community, dialogue or subscriptions. Greatest value is in getting first time visitors.
  • Office Depot boosted paid search revenue 200% by incorporating customer reviews in ad text
  • “99% of B2B buying is about covering your butt”
  • MarketingSherpa raised conversion rates by 39% by adding offers to their Thank You page (after a sale). The up-sell works nicely in the online world too.
  • Nearly half of all businesses (49%) use marketing to get new customers. Next most frequent use of marketing is customer retention.
  • 25% of companies have reduced marketing budgets. 25% have not changed their budgets and 50% have reduced marketing spending.
  • 60% of people visiting your website are spectators. 37% are critics. 21% creators. The rest are collectors, joiners and inactive.
  • 73% of people in the world are online. The United States accounts for 17% of all users, Europe 26% and Asia 40%.
  • Someone who comments on your blog is 80% more likely to buy your product or service than a casual browser.