Your Customers Are Cynics

[This article originally appeared on the American Express Open Forum] A large portion of my business is public speaking. And I know many others who make their living the same way. But to be perfectly frank, companies are often wasting their money when they hire a speaker. I say...

Three Innovation Distinctions (Part 2): Process Not Events

In the first part of this series, I wrote why you should focus on challenges, not ideas. You should read that article before proceeding. [for your convenience, all three articles have been packaged into one pdf file] In this second entry, I will focus on “Process, not...

How To Build Innovation Networks

According to David Strom, a web/tech expert… “Burger King ran a promotion not too long ago where they asked people to defriend 10 Facebook friends in order to get a coupon for a free burger. They were swamped with thousands of requests, thereby establishing the value...

Innovation 101

Although much has been written about innovation, there is little agreement on what it is or why it is necessary. Is innovation the same as creativity? Is it synonymous with product development? Or is innovation just radical change? I like to describe innovation through an old,...