Readers of this blog know that I am not a huge fan of failure. I think it is overrated and should be minimized. Instead, I like to view innovation through the lens of experimentation. But sometimes a failure in execution can be a way to impress customers. I wrote about some examples of bad situations […]
Posts tagged "Customer Service"
I recently had a problem with my Bose bluetooth headset. I called their customer service department and they solved the problem quickly. They had me return the old one (postage paid) and they sent me a new one. I have had other amazing experiences with Bose over the years…always exceeding my expectations. Staples went one […]
No company is perfect. Something will eventually go wrong, even if you have the greatest Six Sigma or quality program on the planet. And it is how you handle these problems that can determine your relationship with your customers. For example, I needed a taxi from my hotel in Paris to the airport. According to […]