Innovation Insights
by Stephen Shapiro
While on vacation recently, I thought to myself, “This is perfect.” The weather was nice. We had a great hotel room. The food was wonderful. Was it really perfect? Were there nicer rooms, better food,
In my AMEX OPEN Forum article, “Design Your Business to Handle the Exception, Not for the Exception,” someone commented that simplification is a better strategy than segmentation. And I wholeheartedly agree. Car manufacturers do this
“You don’t listen!” All of us have likely heard these words spat at us in frustration at some point in our lives. And guess what, it’s true! The fact is that no one listens. In
In my latest American Express OPEN Forum article, I talked about how designing to handle the exception, not for the exception can improve efficiency and reduce costs, while increasing overall performance. [If you didn’t read
While going through security at the airport the other day, I was reminded of an important design and innovation concept. Things were going smoothly until a bag was flagged during the X-ray procedure. The luggage
Innovators know that great ideas that don’t get implemented are worthless. So how do you convince people that your solution is a good one? Consider the case for “business casual” in the workplace. What are
…and guess what, you don’t really listen. In fact, while reading this article, you are not really reading what I intended it to mean… Last month, I was on a flight from Orlando to
Over the years, I have traveled over 1 million miles to nearly 50 countries. Given that I fly so frequently, I am often asked for my suggestions for traveling more comfortably, efficiently, and cheaply. Here
When asked by a Fortune 20 company to boil down Personality Poker into a 350 word article for their intranet, this is what I created… We all have heard the expression, “opposites attract.” But in
When I give speeches, there is always an interactive component, regardless of whether the audience is 10 or 10,000 people. I like being able to draw, but flip charts do not work well for large
I recently had a conversation with a colleague who is a professional speaker. She and her husband are debating if they want to have a child in the near future. She said, “Right now my
If you want to hear my voice talk about innovation, here are two recent interviews for podcasts: I had a blast with Karen Keller when we addressed how women (and men) can be more innovative.
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