Your Inner Impostor May Be Hurting You

Back in the early 90’s, while working for Andersen Consulting in New York City, I was asked to give a presentation to a client project team that was creating a complex software system. They were struggling with the testing process. The project team was told that I was one of the Firm’s foremost authorities on […]

What Aren't Your Customers Telling You?

During a recent podcast, the interviewer, Fei Wu, asked me, “What is a question that other interviewers have not asked that you would like me to ask?” I’ve never been posed that question before in over 100 interviews. The conversation was being recorded and felt pressure to answer quickly. I was unable to process the […]

Mastery is Not Enough

Think about the last time you went to your favorite restaurant. Was the quality of the food the only reason you enjoyed it so much? Or were there other factors? Décor? Service? Overall atmosphere? Other intangibles? If you can, recall a time you needed technical support and were 100% pleased with the service. Was your […]

Be the Source

Last week while in Vegas, I saw Larry the Cable Guy off in the distance. I expected everyone in the room to be flocking to him. Although a few people went up to get their picture taken with him, he was pretty much left alone. I decided to go over and talk with him. I […]

My SUCCESS Magazine Article is Online

For those of you who missed my article on “4 Great Ways to Make Breakthroughs,” you can now read it online. Here’s the beginning… Steve Jobs, Apple’s maverick co-founder, once said, “Creativity is just connecting things…. Creative people… connect experiences and synthesize new things…. They were able to do that [because] they’ve had more experiences […]

SUCCESS Magazine – Breakthrough Thinking

In the October 2014 issue of SUCCESS Magazine, you will find a 3-page article by yours truly on “breakthrough thinking.” It is one of this month’s cover. Be sure to get your copy before the November issue replaces it!  

Meander with Purpose

If you get Speaker Magazine, you will see my face on the cover, along with 4 other incredible speakers. Inside you will find my article on “Meandering with Purpose.” I reflect on my career as a professional speaker and assess what has helped – and what has hindered my success. Quite often I have learned […]

Your Fragile Reputation

At one time, Paula Deen was the queen of food television. And then her reputation took a massive hit when she made racist remarks. Practically overnight, her entire empire crumbled and her show pulled from television. She recently bought the rights to all of her Food Network episodes and is launching an online television network, […]

Innovative Online Delivery Process

Ordering a product online is often like a black box. You order. If you are lucky, you get an order confirmation with a tracking number. However you typically get very little visibility into the process. A more advanced order method is the one Dominos Pizza uses. You get to see where your pizza is in […]

Don’t Build Your Network, Nurture It

Over the years I have tried many methods for growing my business. I’ve hired internet marketing firms to implement direct marketing programs or improve my Search Engine Optimization (SEO). I’ve worked with PR firms who secured me key spots in national newspapers, magazines, and television. And I’ve paid out large sums of money for online […]