Innovation Insights
by Stephen Shapiro

Speed of the bags

The Baggage Claim Story

One of my favorite speech stories is also featured in my next book, Invisible Solutions

If you’ve flown recently, you’ve probably experienced the frustration of dealing with luggage. There’s not enough overhead space for carry-on luggage – and now you pay a premium to have the right bring your bags on. Even worse, if you check your luggage, it seems like you wait forever for your bags to arrive at baggage claim.

Is there a better way? Watch this entertaining video to learn possible solutions – and how this thought process can be used to help you solve any problem you might have